Your privacy matters to us. This page explains exactly what personal information crown89 collects from Filipino players, how we use it, who we share it with, and what rights you have over your own data. We keep things straightforward so you always know where you stand. If you have any questions after reading this, reach out to our support team at [email protected].
Here is a clear breakdown of the personal data crown89 gathers from Filipino players, and the specific reason each type of data is needed.
When you create an account on crown89, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify that you are at least 21 years old, which is the minimum legal age for online gaming in the Philippines. We also use these details to set up and manage your player account securely. Your date of birth and address are cross-checked during our identity verification process to comply with local regulations. Without this information, we are unable to open or maintain an account for you on the platform.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your preferred payment method, account or wallet details, and transaction history. We do not store full card numbers or sensitive banking credentials directly on our servers — these are handled by our certified payment processing partners. All payment data is encrypted in transit and at rest using industry-standard security protocols. Transaction records are retained for the period required by applicable Philippine financial regulations. If you contact our support team about a payment issue, we may ask you to confirm certain transaction details to verify your identity before assisting you.
We automatically collect data about how you interact with the crown89 platform, including the pages you visit, the games or betting markets you access, session duration, device type, operating system, and browser information. This data helps us improve the platform experience for Filipino players, identify and fix technical issues, and ensure the platform performs well on mobile devices. Usage data is also used to detect unusual activity that may indicate fraud, account sharing, or other prohibited conduct. We may use aggregated, anonymised usage data for internal analytics and product development purposes. This type of data does not identify you personally and is never sold to third parties.
We may collect general location data based on your IP address to confirm that you are accessing the platform from within the Philippines, as our services are intended exclusively for Filipino players. We do not collect precise GPS location data from your device unless you explicitly grant permission through your mobile browser or app settings. Device identifiers such as your device model and unique device ID may be collected to help us detect multiple accounts or suspicious login patterns. This information is used solely for security and compliance purposes and is not shared with advertisers. You can review your device's location and permission settings at any time to control what data your device shares with us.
When you contact our customer support team by email or through the platform's messaging system, we retain records of those communications, including the content of your messages and any attachments you send. These records help us resolve your queries accurately and consistently, and allow us to review past interactions if a dispute or complaint arises. Support communication data is accessible only to authorised crown89 staff members who are directly involved in handling your case. We do not use the content of your support messages for marketing purposes. Records of support interactions are retained for a reasonable period in line with our data retention policy and applicable Philippine regulations.
As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents such as a Philippine passport, driver's licence, or national ID card. These documents are used solely to verify your identity, confirm your age, and comply with anti-money laundering (AML) requirements applicable to online gaming operators in the Philippines. Uploaded documents are stored securely and are accessible only to our compliance team. We do not share your identification documents with any third party except where required by law or by a regulatory authority in the Philippines. Once your identity has been verified, your documents are retained only for as long as required by applicable regulations.
As a player based in the Philippines, you have clear rights regarding the personal information we hold about you. Here is what you are entitled to and how to exercise each right.
You have the right to request a copy of the personal data that crown89 holds about you at any time. To make an access request, simply send an email to [email protected] with the subject line "Data Access Request" and include your registered email address and account username. We will respond to your request within a reasonable timeframe and provide you with a summary of the data we hold. If any of your personal information is inaccurate or out of date, you also have the right to request that we correct it. You can update basic account details such as your contact number or address directly through your account settings, or contact our support team for assistance with more complex corrections.
You may request the deletion of your personal data from our systems, subject to certain legal and regulatory obligations that require us to retain specific records for a defined period. For example, transaction records and identity verification documents may need to be retained for a minimum period under Philippine anti-money laundering regulations, even after your account is closed. If you wish to request deletion of your data, please contact our support team at [email protected] with the subject line "Data Deletion Request." You also have the right to request that we restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved. We will acknowledge your request promptly and keep you informed of the outcome.
If you have consented to receive marketing communications from crown89, you may withdraw that consent at any time by contacting our support team or by following the unsubscribe instructions included in any marketing email we send you. Withdrawing your marketing consent will not affect the processing of your data for account management, payment processing, or legal compliance purposes. We do not send unsolicited marketing messages to players who have not opted in, and we do not share your contact details with third-party marketers. If you believe you have received a marketing communication from us in error, please let us know immediately at [email protected] so we can investigate and correct the issue. Your marketing preferences can be updated at any time without affecting your ability to use the platform.
crown89 uses industry-standard security measures including encryption, access controls, and regular security reviews to protect your personal data from unauthorised access, disclosure, or misuse. We do not sell your personal data to any third party under any circumstances. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose data to a regulatory authority or law enforcement agency in the Philippines, we will do so in accordance with applicable law. If you have concerns about how your data is being handled, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
Our support team is available around the clock to help Filipino players with any privacy-related questions. You can also check our FAQ for quick answers, or head to the homepage to explore the platform.